Placeholder

OPS 571 Week 1 Quiz

$12.00

Category: .

Product Description

OPS 571 Week 1 Quiz

100% CORRECT ANSWERS

  1

 

For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?

 

 

 

operations, quality, personnel, finance

 

Correct

 

  • 2

 

What is a company trying to optimize in the most common approach to developing a workcenter layout?

 

 

 

 

 

Correct

 

  • 3

 

Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?

 

 

 

  • 4

 

Permeable systems are characterized by being penetrable by customers via what two forms of contact?

 

 

 

Correct

 

  • 5

 

Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?

 

 

 

 

 

A quality approach

 

Correct

 

  • 6

 

What happens to production efficiency as the customer exerts more influence on the system?

 

 

Production efficiency is increased

 

 

 

 

Correct

 

  • 7

 

According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?

 

 

 

 

 

 

Correct

 

  • 8

 

Why do many customers like the self-service approach to service design?

 

 

 

Correct

 

  • 9

 

Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?

 

 

 

 

Correct

 

  • 10

 

Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?

 

 

 

 

Correct

 

  • 11

 

A service process design flowchart is referred to as a service blueprint to emphasize what?

 

 

 

Correct

 

  • 12

 

Why would a company want to supply a product to preferred customers during product ramp-up?

 

 

 

 

  • 13

 

Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?

 

 

 

 

 

 

Correct

 

  • 14

 

Which of the following is a good example of a continuous process layout?

 

 

 

 

Correct

 

  • 15

 

If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?